Terms of Service

Definitions

• Platform — the DiagnOS software, websites, APIs, reports and related services we make available to you.
• Authorised User — a member of your staff to whom you give access to your account.
• Your Data — everything you or your Authorised Users put into the platform, including patient records, results, financial records and staff records.
• Subscription — the paid plan under which your laboratory uses the platform, together with any limits stated when you sign up.

Accounts, subdomains and users

Your laboratory gets its own space on the platform, reached at a DiagnOS subdomain such as yourlab.diagnos.ng, or at a subdomain of your own website if you point one at us. Subdomains are allocated on a first-come basis; we may reclaim one that is unused, misleading, or infringes someone else's rights, giving you reasonable notice and a chance to move.

You control who has access and at what level. You are responsible for keeping credentials confidential, for removing access when someone leaves, and for everything done under your Authorised Users' accounts. Tell us promptly at security@leadtad.com if you suspect an account has been compromised.

Accounts are for named individuals. Sharing one login between several members of staff undermines the audit trail on results and is not permitted.

Your responsibilities as a laboratory

DiagnOS records and moves information; the practice of laboratory medicine remains yours. You agree that:

• you hold the licences and registrations required to operate a medical laboratory in your jurisdiction, and your results are recorded and approved by appropriately qualified personnel;
• the values, reference ranges, prices and turnaround times you configure are accurate, and you review them as your methods and instruments change;
• you have a lawful basis and, where required, patient consent for the personal data you record, and you give your patients the privacy notice the NDPA requires;
• you verify a patient's phone number or email address before sending a result to it — once a report is dispatched it cannot be recalled;
• you keep whatever independent records your regulator requires of you, and do not rely on us as your only copy.

Clinical judgement stays with you

Reference ranges, abnormal flags, BMI classifications and similar aids are conveniences based on the values you enter and the configuration you supply. You are responsible for checking that a result is correct before you approve it, and for the clinical content of every report your laboratory signs and sends.

AI-drafted summaries

When a result is approved, the platform can suggest a plain-language summary for the patient. The suggestion is a drafting aid produced by a third-party language model. It may be incomplete or wrong, and it is presented to your scientist for review precisely so that a person decides what the patient reads.

By approving a result you adopt its interpretive comment as your laboratory's own, whether you wrote it or edited a suggestion. We accept no liability for the clinical content of an approved comment. You may ask us to switch the feature off for your account at any time.

Acceptable use

You may not use the platform to break the law or to harm others. In particular, do not: upload data you have no right to hold; attempt to access another laboratory's account or our infrastructure; probe, scan or test our security without written permission; reverse engineer, resell or white-label the platform without an agreement with us; send unsolicited bulk messages through our delivery integrations; or use the platform in a way that degrades it for other customers.

Fees, billing and taxes

• DiagnOS is a paid subscription. Fees are quoted in Naira, charged per laboratory on the plan you select, and payable in advance for each billing period. There is no free trial period.
• Subscriptions renew automatically at the end of each period until cancelled. Payments are processed by out payment partners Paystack and Budpay; you authorise us to charge your chosen method for each renewal.
• Fees exclude VAT and any other applicable taxes or levies, which are added where required by law.
• If a payment fails we will tell you and may suspend access after 14 days of non-payment. Your data is not deleted during a suspension for non-payment.
• We may change prices for future periods on at least 30 days' notice. If a new price does not suit you, cancel before it takes effect.
• Fees already paid are non-refundable except where Nigerian law requires otherwise, or where we terminate for our own convenience, in which case we refund the unused part of the period.

Where you collect patient payments through the platform, we process them through our payment partners, and settlement are on a standard T+1 basis. We can also connect directly to your own payment provider account. In which case, the provider's fees and settlement times are a matter between you and them.

Term, suspension and termination

This agreement runs for as long as your subscription does. You may cancel at any time with effect from the end of the current billing period. We may terminate on 30 days' notice, or immediately if you materially breach these terms and fail to fix it within 14 days of us asking, if payment is more than 30 days overdue, or if your use of the platform exposes us or other customers to legal risk.

We may suspend access without notice where necessary to protect the platform, our other customers or third parties — for example during an active security incident — and we will restore it as soon as the cause is resolved.

On termination your account closes and your right to use the platform ends. We keep Your Data for 30 days so you can export it, then delete it from live systems, with encrypted backups ageing out within 90 days. Ask us before the 30 days are up if you need help getting a full export.

Your data and our commitments

Your Data is yours. Nothing in this agreement transfers ownership of it to us. You grant us only the licence we need to host, process, transmit, back up and display it in order to run the platform for you, and to act on your instructions in support.

For the purposes of the NDPA, you are the data controller of the patient and staff records you store, and we are your data processor. We will process that data only on your documented instructions, keep it confidential, apply the security measures described in our Privacy Policy, engage sub-processors only under equivalent obligations, assist you with data subject requests and breach notifications, and delete or return the data at the end of the agreement.

Availability, support and changes

We aim to keep DiagnOS available around the clock and to schedule maintenance outside Nigerian working hours where we can, giving notice of anything likely to interrupt your day. We do not commit to a guaranteed uptime percentage unless we have agreed one with you in writing.

Support is provided by email and WhatsApp during business hours. We improve the platform continuously and may add, change or retire features; where a change materially reduces functionality you rely on, we will give at least 30 days' notice.

Intellectual property

The platform, its software, design and the DiagnOS name and marks belong to Lead TAD. You get a non-exclusive, non-transferable right to use it for your laboratory's own operations during your subscription, and nothing more. Your own name, logo and branding remain yours; you allow us to display them inside your account and on the reports the platform generates for you.

If you send us feedback or feature ideas, we may use them freely to improve the platform without owing you anything for it.

Confidentiality

Each side may learn confidential information about the other. Both of us agree to protect it with at least reasonable care, use it only for this agreement, and disclose it only to people who need it and are bound to keep it confidential. This does not cover information that is public through no fault of the recipient, was already known to it, or must be disclosed by law — in which case the recipient will tell the other side first where it lawfully can.

Third-party services

DiagnOS depends on services we do not control — payment providers, WhatsApp and email delivery, and the AI provider that drafts result summaries. We choose them carefully and hold them to appropriate obligations, but we cannot guarantee that a message will be delivered, that a payment will settle, or that a third-party service will stay available on the same terms. Delivery failures caused by a wrong number, a blocked number, a full mailbox or an outage at a provider are outside our control.

Disclaimers

We provide the platform with reasonable skill and care. Beyond that, and to the fullest extent Nigerian law allows, the platform is provided "as is" and we exclude all other warranties, express or implied, including fitness for a particular purpose and any warranty that the platform will be uninterrupted, error-free, or that it will meet a specific regulatory or accreditation requirement of your laboratory.

Limitation of liability

Neither side excludes liability for death or personal injury caused by its negligence, for fraud, or for anything else that cannot lawfully be excluded.

Subject to that, we are not liable for loss of profit, loss of business, loss of goodwill, or indirect or consequential loss, and our total liability arising out of or in connection with this agreement in any 12-month period is limited to the subscription fees you paid us in the 12 months before the claim arose.

We are not liable for clinical decisions, for the accuracy of results your staff record and approve, or for consequences arising from a report sent to contact details you supplied.

Indemnity

You will indemnify us against claims, losses and reasonable costs arising from your use of the platform in breach of these terms, from Your Data infringing someone's rights or being processed without a lawful basis, or from a clinical claim relating to results your laboratory produced. We will tell you promptly of any such claim and let you control its defence, and you will not settle in a way that admits fault on our part without our agreement.

General terms

• Neither side is liable for failures caused by events beyond its reasonable control, including internet or power outages, government action or civil unrest.
• You may not assign this agreement without our consent. We may assign it to a company that acquires our business, on notice to you.
• We may update these terms; we will post the new version here and, for material changes, email account administrators at least 30 days beforehand. Continuing to use the platform after that means you accept the change.
• If any provision is unenforceable, the rest stands. A delay in enforcing a right is not a waiver of it.
• These terms, together with the Privacy Policy and any order form, are the whole agreement between us on this subject. Nothing here creates a partnership, or gives anyone else a right to enforce it.
• Notices to us go to legal@leadtad.com; notices to you go to your account's administrator email.

Governing law and disputes

This agreement is governed by the laws of the Federal Republic of Nigeria. If a dispute arises, both sides agree to try in good faith to resolve it between senior representatives within 30 days. Failing that, it will be submitted to the exclusive jurisdiction of the courts of Lagos State, Nigeria.